Refund Policy

1 No Refunds

All payments made to Zoestra Studio for program enrollment, workshops, events, merchandise, and any other services or products offered through the Platform are final and non-refundable. By completing a payment, you acknowledge and agree that:

• No refunds, partial or full, will be issued under any circumstances once payment has been processed.
• This no-refund policy applies regardless of whether the participant attends all, some, or none of the scheduled program days or sessions.
• No refunds will be granted for early withdrawal, dismissal due to disciplinary reasons, or voluntary departure from any program.
• No refunds will be issued for missed sessions, including those missed due to illness, personal commitments, scheduling conflicts, or any other reason.
• In the event that Zoestra Studio cancels a program or session in its entirety, participants will be offered a credit toward a future program or session of equal value, at Zoestra Studio's sole discretion. No cash refunds will be provided even in cases of program cancellation.
• Program fees are non-transferable to other individuals unless expressly authorised in writing by Zoestra Studio management.

By enrolling in any Zoestra Studio program, you confirm that you have read, understood, and accepted this no-refund policy in its entirety. If you do not agree with this policy, you must not proceed with payment or enrollment.

2 Program Cancellation by Zoestra Studio

In the rare event that Zoestra Studio must cancel a program or session due to unforeseen circumstances — including but not limited to instructor unavailability, facility issues, weather conditions, health emergencies, or insufficient enrollment — affected participants will be notified as soon as reasonably possible.

At our sole discretion, participants may be offered one of the following remedies for a cancelled program:

• Credit toward a future program, workshop, or session of equal or lesser value.
• Transfer to an alternative program or session running during the same period, subject to availability.

No cash or monetary refunds will be issued under any circumstances, including program cancellation by Zoestra Studio.

3 Chargebacks and Disputes

By completing a payment, you agree not to initiate a chargeback, payment dispute, or reversal with your bank, credit card provider, or payment processor in relation to any transaction with Zoestra Studio. All payment disputes must be raised directly with Zoestra Studio through the contact channels provided on our website.

Should a chargeback or dispute be initiated in violation of this policy, Zoestra Studio reserves the right to:

• Suspend or terminate the participant's enrollment and access to all programs and services.
• Disqualify the participant from future enrollment in any Zoestra Studio program.
• Pursue recovery of the disputed amount plus any associated fees through all available legal means.

4 Changes to This Policy

Zoestra Studio reserves the right to update, modify, or replace this Refund Policy at any time at our sole discretion. Any changes will be effective immediately upon posting to the Platform. It is your responsibility to review this page periodically for updates. Continued use of the Platform and enrollment in programs after any modifications constitutes acceptance of the revised policy.

5 Contact

If you have any questions about this Refund Policy, please reach out to us through the Admission / Contact section on our website.